** NFSB's Board Office will be closed from July 19 to July 30. We will reopen Monday, August 2. **

Student Ombudsman

If you have followed the complaint process but feel that the issue remains unresolved, our Student Ombudsman, a neutral third party appointed by the Council of Commissioners, is available to assist you through the next level of the process. Contact the Ombudsman within 90 days of the incident in question.

The Student Ombudsman may:

  • take up a complaint at any stage if she considers that intervention is necessary to prevent harm from being caused to the complainant.
  • upon summary examination, dismiss a complaint, if in her opinion it is frivolous, vexatious or made in bad faith.
  • refuse or cease to examine a complaint if she has reasonable cause to believe that intervening would clearly serve no purpose.

For complete information on the process please refer to By-Law JCEA governing examination of complaints.

The Student Ombudsman
  • reports directly to the Council of Commissioners.
  • is impartial.
  • will keep all matters in strict confidence.
  • may require the cooperation of any staff member of the school board whose expertise is considered necessary.
  • cannot revise, reverse or modify existing New Frontiers School Board by-laws or policies.
  • may, upon summary examination, dismiss a complaint if, in his opinion, it is frivolous, vexatious or made in bad faith.
  • may also refuse or cease to examine a complaint if he has reasonable cause to believe that intervening would clearly serve no purpose or that the length of time having elapsed between the events that gave rise to the dissatisfaction of the user and the filing of the complaint makes it impossible to examine the complaint.
  • may make recommendations based on his findings, and they must be presented to the Council of Commissioners within 30 days of receipt of the complaint.
  • The Council of Commissioners will decide and have final say regarding the proposed recommendations.
  • will advise the complainant in writing as to the outcome.
  • will only share his recommendations with the complainant after the Council of Commissioners has been informed.
Your rights
  • You have the right to be accompanied by the person of your choice at any stage of the complaint process; however, interventions may only be made by the student and/or parent/guardian.
  • You have the right to confidentiality and to freedom from any form of retaliation.
Contact the Student Ombudsman

Phone
1-800-461-1440 ext. 499

Email
ljulien@cticap.com

Mail
Maitre Linda Julien
c/o New Frontiers School Board
214 McLeod
Chateauguay, QC J6J 2H4