Complaints Process – Students

There may be times when you, or your child, feel adversely affected by a decision made at the school, adult centre, or school board.

Complaint Process
To file a complaint you must first have been in contact with the school principal or centre director. If necessary, your concern may be forwarded to the Director General. Please be sure to have all the required information on hand and a clear idea of your expectations.

Appeal Process
If you are not satisfied with the response you receive, you may launch an appeal with the Secretary General.

The Secretary General will contact you within five working days of receiving your complaint and will guide you through the necessary steps.

Student Ombudsman
Following this process, if you feel that the issue remains unresolved, our Student Ombudsman, a neutral third party appointed by the Council of Commissioners, is available to assist you through the next level of the process. Contact the Ombudsman within 90 days of the incident in question.

Contact the Secretary General

450 691-1440


New Frontiers School Board
214 McLeod, Chateauguay, QC J6J 2H4

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